Automotive Service Advisor

  • Job Type: Full Time
  • Category: Automotive,Service Advisor,Service Coordinator,Service Director,Service
  • Published: 03-28-2026
  • Job Location: St Clair, Michigan, United States
Job Description:

About LaFontaine Chevrolet Buick GMC of St Clair

LaFontaine Chevrolet Buick GMC of St Clair is part of the nationally-recognized LaFontaine Automotive Group, founded in 1980. We are committed to building lifelong relationships that connect families, strengthen communities, and personalize the automotive experience. Our award-winning group operates with strong core values including accountability, responsibility, respect, communication, teamwork, and passion. We actively support local charities and community initiatives and provide a positive work environment that promotes growth from within.

Job Details

  • Salary: Competitive compensation (details provided upon application)
  • Job Type: Full Time
  • Location: St Clair, MI 48054 (In-person)

Position Overview

As an Automotive Service Advisor, you will be the primary contact between customers and our service department. Your role includes scheduling service work, advising customers on vehicle maintenance, and promoting additional services to enhance customer satisfaction. You will contribute to achieving service goals and fostering positive customer relationships.

Key Responsibilities

  • Greet customers promptly and professionally to discuss vehicle service needs.
  • Obtain accurate customer and vehicle information and document details clearly.
  • Provide estimates for labor and parts, securing customer approval as needed.
  • Schedule repair work and coordinate with the service department staff.
  • Test-drive vehicles when necessary and inspect for additional repair opportunities.
  • Maintain Customer Satisfaction Index (CSI) goals set by management.
  • Communicate repair status and updates to customers throughout the service process.
  • Ensure repair orders are accurate, legible, and complete.
  • Deliver vehicles to customers and address any questions or concerns.
  • Follow up on additional recommended services to encourage repeat business.
  • Maintain clean work and customer waiting areas.

Physical Requirements

  • Regularly required to stand, talk, and hear.
  • Frequently required to walk and sit.
  • Occasionally lift or move items up to 10 pounds.
  • Exposure to exhaust fumes and other airborne particles is possible.
  • Vision requirements include close, distance, color, and peripheral vision.

Our Mission

To build lifelong relationships that connect families, strengthen communities, and personalize the automotive experience.

LaFontaine Automotive Group is an equal opportunity employer.

Job Requirements:
  • High school diploma or GED required.
  • Minimum of 2 years dealer or automotive service experience preferred.
  • Ability to read and comprehend service instructions and related materials.
  • Professional personal appearance and strong customer service orientation.
  • Proficient with computer systems and web navigation.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills and ability to overcome objections.
  • Team player with a positive attitude.

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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